BY PLACING AN ORDER WITH TRANSIENT BOOKS, YOU AGREE TO THE FOLLOWING:
Overall, Transient Books is a team of good folks functioning on good faith that follow through with their word and mean no harm. The policies outlined below are the usual muckity-muck one has to declare in case any disputes arise. Luckily, since 2002 when this web site was initiated, Transient Books has had no disputes, mud throwing or threats with or from clients. Transient Books is proud of that. However, should any nastiness occur, Transient Books will refer to the policies below as their defense.
REFUND POLICY
BLANK JOURNALS: Journals that ARE NOT CUSTOM MADE can be refunded within 7 days of the client receiving them ONLY if the journal is in pristine, re-sellable condition. The client must resend the journal via USPS Priority Mail, Insured to this address: 3547 Camellia Dr S. Salem OR 97302 within 7 days of having received the journal from us. Transient Books reserves the right to NOT refund a journal that Transient Books deems is not re-sellable. Transient Books determines the journal's ability to be resold once it is received in the mail.
CUSTOM BOUND ITEMS:
Transient Books does not offer refunds on custom bound items UNLESS they are damaged in the mail and the client prefers a refund to Transient Books re-making the item. Transient Books only replaces items damaged in the mail IF THEY ARE SHIPPED INSURED. (See shipping disclaimer below.) This especially goes for internationally shipped items. If customs destroys your book, and you did not choose an insured shipping option, then Transient Books will not replace it. If you did choose an insured shipping option, Transient Books will replace the book. USPS Global Express Mail is insured. USPS Global Priority Mail is not insured.
ARTISTS' BOOKS:
All sales are final, unless items are damaged in mail. If the items were shipped via insured mail, Transient Books will replace the damaged goods. If the items were not shipped via insured mail, Transient Books will not replace the damaged goods.
SHIPPING DISCLAIMER:
Transient Books only guarantees the safe arrival of books that are shipped INSURED. We do not replace un-insured items that are lost or damaged in the mail. After all the effort Transient Books put into making each and every book, we are more than glad to replace INSURED books should they suffer in transit. However, we no longer replace UN-INSURED books at our own expense. Moral of the story: PLEASE INSURE YOUR PURCHASE. Damaged or lost items are few and far between, but they do occur. Please take precautions. |
 |
